FREQUENTLY ASKED QUESTIONS

About the Instruments

What material are Korym instruments made of?

All our instruments are engineered using 100% platinum-cured silicone as the sole medium. This is not an arbitrary choice, but an engineering decision based on biocompatibility, chemical stability, and energy-transfer efficiency. The material is non-porous, odorless, and phthalate-free, ensuring absolute body safety and a pure resonant experience.

How should I clean and maintain my instrument?

Please adhere to our standard cleaning protocol. Before and after each use, wash thoroughly with mild soap and warm water. Do not use any harsh chemicals that could compromise its precision-engineered surface structure. Proper maintenance is key to ensuring the instrument's enduring performance and longevity.

What type of lubricant should I use?

To ensure the integrity of the material, we strongly recommend using only high-quality, water-based lubricants. Avoid all silicone-based lubricants, as they will cause a molecular reaction with the instrument's surface, leading to irreversible and permanent damage.

About Orders & Logistics

Is your packaging discreet?

Yes. We execute a strict "Silent Arrival" protocol. Your order will be placed in a neutral package devoid of any brand or content markings. The shipping label information is obscured to ensure absolute privacy from order to delivery.

Do you ship internationally?

Yes, we provide logistics services for our clients worldwide. At checkout, the system will automatically calculate the corresponding shipping fees and estimated delivery times based on your address. Please be aware that any potential customs duties or import fees are the responsibility of the recipient.

About Policies

What if my product has a quality issue?

Should the instrument you receive have a defect in craft or material, please contact our technical team. For your privacy, returning the original instrument is not required. Upon verification, we will shape and dispatch a new instrument to you.

What is your return and exchange policy?

Given the intimate nature of our products, and out of the highest concern for the health and hygiene of all our clients, we cannot accept returns or exchanges for any reason. All sales are final. This strict policy is in place to guarantee that every instrument you receive is a pristine, untouched, and absolutely pure new work.